There is no longer Standards and Satisfaction concept
Focusing on the Standards means we are delivering on the value we promised to the customers, it is the essential bottomline.
We will use two separate concepts:
a) Standards (16 exchange standards)
b) Satisfaction (NPS)
Check it out
- Standards HUB for details and inspiring ideas of implementation
- 16 Standrards for detailed description of every standard and editable ppt
- NPS for description and formula of measuring the satisfaction of our beloved customers